What is the Pretty Litter payment method?
Pretty Litter accepts all major Debit & Credit Cards.
When should I expect my order?
Your order should be delivered within 3-5 business days. If your shipment doesn’t arrive in that time period please get in touch with their support team.
Do you have international shipping?
Yes. For international destinations, the price of shipping will depend on the country and be calculated at checkout. Pretty Litter is available for shipping to some countries but not all. To find out if Pretty Litter ships to your country, continue through the checkout process and their system will let you know if Pretty Litter can be shipped to you.
For shipments outside of the US, who is responsible for sales taxes and import duties?
For Pretty Litter Customers outside of the USA please be aware that you are responsible for all local sales taxes and any importation duties associated with your orders.
Is it possible for the colour to change even if nothing is wrong?
Yes, it’s possible. If you notice a colour change, they recommend you monitor your cat’s Pretty Litter to see if the colour change persists. This is because cats are sensitive creatures and they can be affected by normal life events like a change in food, weather, or short-term stress. If colour change persists after 24 to 48 hours, that’s when they had recommended taking your cat to your local Veterinarian. Please also be aware when Pretty Litter is at the end of its life cycle, it can become saturated and urine can pool at the bottom of the litter box. This concentration of saturated Pretty Litter can cause a reaction that changes the saturated litter blue. If you notice the litter is turning a slushy consistency along with a blue colour, it may just be time to change your litter. If you have not had a full month life cycle out of Pretty Litter it may be because you have a cat that urinates more frequently or two cats that use one litter box more than the other. If you are experiencing saturation issues, please contact them about adding more Pretty Litter to your box.
If the colour change tracks outside the litter box, will colour get on the floor?
Nope. Pretty Litter silica gels absorb and trap urine inside, keeping the colour change interval. If any litter makes its way outside the litter box the colour will stay trapped inside the granules.
What is your cancellation policy?
Orders may be cancelled only if a cancellation is requested prior to your confirmation of the applicable order. After your confirmation, the order will be processed and shipped to the address you specify.