If you are unsatisfied with a product, you may exchange or return items, excluding cosmetics, within 30 days of purchase with your original receipt. All returns must be accompanied by the receipt, original packaging, and unused in the same condition that was received. Shipping costs are non-refundable. All sales are final on cosmetics unless damaged during transit. Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. Please check their shipping & return policy for full details and exceptions.