They’re sorry to learn you’re not absolutely satisfied with your product. They endeavour to ensure that everything they produce is as pleasurable as it can possibly be, and since all their bodies are different, it can take some time to acclimatise to the unique sensations. Unfortunately, due to the highly intimate nature of their products, they are unable to accept returns once the packaging seal has been broken. They hope you understand that that’s in everybody’s best interest, and their goal is only to keep you, their customers, and their colleagues safe. You can return unopened items (with the hygienic seals intact) free of charge within 30 days of delivery.