What is the payment method?
Roxy accepts VISA, American Express, Discover Card, Mastercard, Gift Cards, and PayPal.
How much duty and taxes are charged on international orders?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during the Borderfree global checkout process.
What is the exchange policy?
They are unable to offer exchanges at this time, however, they do accept returns. They ask that you return the original merchandise for a refund and place a new order for the appropriate item.
How much does international shipping cost?
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.
What is the return policy?
* Merchandise must be returned within 30 days.
* They will not accept merchandise that’s missing tags, worn, altered, or washed.
* Shipping charges incurred during checkout are not refundable.
* Packages that arrive cod may be denied, or the cod amount may be deducted from your return.
* The returns warehouse location for them online orders is:
580 Chester Rd.
Delta, BC V3M 5V8