What is the BannerBuzz’ Quality Guarantee?
Their 120-day promise guarantees that products do not contain manufacturing defects, and, if the product fails, breaks, or has ink issues due to a manufacturing defect during that time period, they will either replace the product or issue you a credit equal to the value of the failed product. Bannerbuzz reserves the right to investigate the claim and determine whether or not the failed product is covered by their guarantee.
What is the BannerBuzz return policy?
If there are any errors on their part after the artwork has been approved, BannerBuzz will send a replacement banner with priority shipping at no charge to the customer. They also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced a banner. All returns must be reported within 7 days of the delivery.
Go to ‘my account’ to create an online ticket. Here, customers must attach a picture of the damaged banner or incorrect product(s). Typically, a customer representative will respond within one business day and resolve the issue. In some cases, BannerBuzz will ask for additional information related to the damaged banner. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If a refund is claimed after 60 days of receiving payments it will be in the form of store credit.
How long does it take to receive my custom banner?
Once they get the approval for the artwork, their team will take 24 to 48 hours to work on the banner. From there, it depends on the type of shipping, which could range between three to nine business days.
How much is shipping & taxes?
To make things even simpler for their customers, they offer fixed shipping rates anywhere in Canada, largely dependent on the size of your order.
Applicable Taxes vary & depend on the province the product is being shipped.
HST rate is 13% in Ontario, the HST rate is 15% in the other participating provinces (New Brunswick, Prince Edward Island, Nova Scotia, and Newfoundland/Labrador). The rest of Canada’s GST is at 5% for sales.
Will I get a full refund if I decide not to go with the order after 60 days?
They only provide store credit after 60 days.
Does BannerBuzz ship outside of Canada?
Yes, please contact them to get additional shipping information for locations outside of Canada.