How do I change or cancel my order?
Please contact them within 1 hour of order placement via their 24/7 toll-free number 1-877-310-9222. They will do their best to accommodate your request to change or cancel your order.
Do you ship internationally?
Bobbibrown.com is currently unable to accept orders shipping to destinations outside of the U.S and Canada.They apologize for any inconvenience.
Can you send me samples?
Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase.
When will I be charged for a Pre-Order purchase?
Bobbi Brown Cosmetics does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account.