What is the payment method?
ecobee accepts VISA, Mastercard, and American Express.
Where does ecobee ship?
ecobee ships within Canada.
When will I get my order?
Typically the carrier will deliver your order three to five business days after shipping. If you’ve been waiting longer, please refer to your tracking number (sent to you within 24 hours after placing your order). Please note that if you have made an order during a high volume period (such as black friday) there may be a small delay concerning the shipping times - please allow for a couple extra business days.
What is the return process?
To initiate the return process, please call their Customer Support team. Please do not ship the product back without contacting their support team first. You may return your product within 30 days for a full refund - no questions asked. Please contact their Support team to begin the return process and have the following information ready:
* The email address used to purchase the ecobee device
* The order number (this can be found in your purchase confirmation email)
Once you have contacted their Support team, they will issue a return shipping label for you to send the ecobee device back to them - they will cover all shipping expenses. When they receive your device, the purchase amount will be applied back to your credit card within 15 business days.
Can I cancel an order after it has been processed?
Unfortunately, they’re unable to cancel orders once they’ve been processed. They strive to send your orders to the warehouse and shipped out as soon as they can, so they’re unable to make changes to the order or cancel it once its been placed. Please double-check your order before confirming the purchase. Instead, they recommend making a return request once your order arrives. Return information is listed below.
How long do return shipping labels take to be sent out?
Once you have contacted their support team to authorize a return, you will receive a return shipping label within 3 days. Please check your inbox as well as your spam/ junk inbox. If you have not received the shipping label after a few days, please contact their customer support.
