What is Fiverr payment method?
Fiverr accepts VISA, Mastercard, Discover Card, Diners Club, and PayPal.
Where does Fiverr provides their services?
Fiverr provides their services within the countries that are available during the checkout process.
How do I cancel an order?
Cancelling your order is easy. If your order has not been marked Completed, you can cancel your order using the Resolution Center, which is available on the order page and following the steps to submit your request. Once your seller accepts, the order will be cancelled and your funds will be placed in your shopping balance as a credit for future orders.
My delivery was incomplete what can I do?
Seeing as your order is incomplete, you have two options. You can either request to cancel the order or Request Revisions and reached the seller within your order page regarding the incomplete materials.
* If your order has not been marked Completed, you can cancel your order using the Resolution Center button available in the box on the upper right-hand corner of your order page and following the steps to submit your request.
* If however, your order is marked Completed and they recommend reaching out to Support as soon as possible to obtain a refund.
How can I get my VAT back?
If you would like to obtain the VAT back, they recommend adding your Billing Information (located in your Settings) including the VAT ID, from there you will automatically receive invoices for purchase made on Fiverr, which you will be able to use the invoices to file with the Government. If however, your order is cancelled, and you request a direct refund from Support all the funds including the VAT will be refunded to you.
How do I cancel an order and receive a refund from my payment source?
Once your order has been cancelled, the funds are placed in your shopping balance as credit. If you would like the funds to be returned to your payment source, you will need to reach out to their Customer Support team and they will be happy to start your refund request.
