What is the payment method?
FragranceNet.com accepts VISA, Mastercard, American Express, Discover, Amazon Pay, and PayPal.
I can’t find my order confirmation email to check the status of my order. What should I do?
You can check the status of your order by emailing them. Please click here to get started. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.
I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?
Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and PayPal Credit refunds can typically take 3-7 business days.
What is the return policy?
You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.