What is the payment method?
Betsey Johnson accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where does Betsey Johnson deliver?
Betsey Johnson delivers to the United States and Canada only.
How will I know if my order is confirmed?
You will receive an order confirmation via email.
How can I track the status of my order?
If you have an account with them, please Sign In and go to “My Orders”. Click “View Order” under Order Detail & Tracking. Next to the item(s), you will see the FedEx tracking number. Click on it to see the status of your shipment.
Can I make changes or cancel my online order?
Please contact them immediately via Live Chat or phone to cancel an order. Once the order has been sent to a shipping facility, they are not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, they ask that you please wait until the order arrives and follow the return procedure.
What is your policy on damaged items?
If you receive damaged or defective items, please notify them immediately via email, live chat, or call and they will send you a return label. As soon as the item is received back a full refund will be issued.
What is Betsey Johnson return policy?
Betsey Johnson gladly accept returns of unworn merchandise within 30 days of delivery except for clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment.