Can I update my order after it’s been placed?
Once an order has been placed, you will not be able to make changes to it.
Can I cancel my order after it’s been placed?
Mr. Big and Tall doesn’t allow cancellations on the customer end after an order has been placed. You can contact us, and we’ll do everything we can to help. However, if your order has already reached the processing stage, we will be unable to cancel.
Why did I only receive part of my order?
Mr. Big and Tall is always striving to get your order to you as fast as possible. One of the ways they do this is by fulfilling items at all of their stores, in addition to their Distribution Centre. As a result, your order may be shipped to you in multiple shipments and may arrive at different times.
If you’ve only received part of your order, don’t worry! More stuff is on the way.
How do I check the balance on my gift card?
To check the balance on your gift card, click here and enter your card number.
Can I receive a refund to a different payment method?
Unfortunately, no. Mr. Big and Tall is only able to process a refund to the original payment method that you used when making your purchase.
Does Mr. Big and Tall offer any student discounts?
No, Mr. Big and Tall does not offer student discounts.
How do I redeem Mr. Big and Tall’s Discount Code?
To redeem Mr. Big and Tall’s Discount Code all you need to do is scroll up to the list of offers and click on Get Coupon. This will generate a code for you to use as well as take you to Mr. Big and Tall’s website so you can use it immediately.
Where can I use my gift card?
Currently, Mr. Big and Tall does not sell or accept gift cards as payment for online purchases. Gift cards can only be used in stores. They are working on improving the online shopping experience, and the use of gift cards online is one of the things they are in the process of implementing.
Why do I see charges on my bank/credit card statement even though my order wasn’t completed?
If you tried to check out, and the billing address you entered at checkout doesn’t match what your financial institution has on file for your card, the transaction will be authorized as a pending transaction, but won’t go through. This means that the funds will be put on hold by your financial institution.
If you attempt to check out multiple times without changing the billing address, this could result in the funds being put on hold each time you attempt. Please refrain from checking out again until you contact your financial institution to confirm the details that they have on file for you.
If you received an order confirmation and notice the multiple billing, don’t worry, you will be billed only once. The other pending charges will be reversed.
If you did not receive an order confirmation and notice that you were charged, the order was declined, and the pending charges will be reversed.
Does Mr. Big and Tall ship worldwide?
No, Mr. Big and Tall only ships to Canada.