How do I know you received my order?
Once your order has been dispatched, you’ll receive an email with all the delivery details you need.
Where does PrettyLittleThing ship?
PrettyLittleThing ships within the number of countries that are available during the checkout process.
How much does shipping cost?
Shipping cost is calculated in the checkout process. The delivery charge is based on the subtotal of your basket before discounts.
When will I receive my order?
If you wish to dispute the delivery of your order, you have 14 days starting from the day that the tracking status for your order is updated by the carrier as fulfilled.
Can I cancel my order?
To make sure you receive your items as quickly as possible, PrettyLittleThing starts processing your order as soon as they receive it. This means that once your order has been placed, you will be unable to cancel it.
What is the return policy?
You are able to return unsuitable items within 28 days of receipt. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.
What payment methods do you accept?
PrettyLittleThing accepts VISA, Mastercard, Discover Card, Diners Club, Maestro, Clearpay, Klarna, and PayPal.
How long does it take to process a return?
PrettyLittleThing aims to process and refund your return ASAP, but on occasions it may take up to 28 days UK (28 Days International) for your return to be processed and a further 7 days for the refund to reach your account.
What if I received faulty/damaged items?
Although this is very rare, should your product not arrive in perfect condition, please contact PrettyLittleThing with an image of the faulty product, and a member of their dedicated customer service team will advise on the best solution, including refund, replacement or repair options.
How do I use a coupon code at PrettyLittleThing?
The team at LoveCoupons.ca spend a lot of time collecting the best and most recent PrettyLittleThing coupon codes. The team also explains how to use PrettyLittleThing’s coupon codes. Scroll up and read the ‘How do I Use My PrettyLittleThing Coupon Code?’ section to find out more.
How often does PrettyLittleThing release coupon codes?
Each and every brand is different. Most brands release regular coupon codes, while others don’t release any and some release them at special times in the year depending on the brand. The team at LoveCoupons.ca spends hours every day looking for the best coupon codes to bring to you and if LoveCoupons.ca has offers available, they will try and list them here.
How do I redeem my PrettyLittleThing coupon code?
Scan our list of PrettyLittleThing coupon codes and click the “Get Code” button. A code will be shown on your screen and the PrettyLittleThing website will open in a new tab. Enter the PrettyLittleThing coupon code at the PrettyLittleThing checkout and your coupon will automatically be applied.