What are the Casper payment methods?
Casper accepts all major Credit/Debit Card and PayPal as payment.
Where does Casper ship?
Casper ships only in Canada.
Can I track my order?
Once a product has shipped, you’ll receive a UPS tracking number that you can use to follow your package as it makes its way to you.
What is Casper return policy?
If you’re not 100% satisfied, you can return them for free and get a full refund during the trial period.
When will my refund arrive?
Refunds will be credited back to your account within two weeks.
How do I start a return or exchange?
If you decide that your Casper products aren’t right for you within your trial period, they are happy to help troubleshoot or initiate the return process. For smaller items like their bedding, pillows, and dog beds, you can visit their return centre. From there, you’ll print a prepaid shipping label and drop the box off at UPS. Provided the items are received in donatable condition, they will process a full refund once they receive them back at their facility.
For larger items like mattresses or furniture, please contact them at +1 888-498-0003 or support@casper. Com to initiate your return. They will work with you to arrange a pickup through a local charity or recycling partner and refund you in full.
