Custom Frames Discount Codes

Custom Frames accepts VISA, MasterCard, AMEX, Discover Card, JCB, Union Pay and PayPal.

Custom Frames ships only within the USA and CA.

Your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package.

If your custom frame arrives damaged, they will either replace your frame free of charge if the damage is extensive (the frame must be the same size and style as originally ordered), or they will provide you with free matching finish repair and touch-up materials if the damage is minor or superficial. Please note that changes to the order cannot be made when processing a replacement. Notification of the damage along with photos must be submitted within three days of receiving your order via e-mail.

If you are unsatisfied with your custom-made item, you may return it for any reason for a full refund of the custom item's paid, minus a 30% material waste fee. Note: shipping fees are not refundable. You must communicate your intent of return within 14 days of having received your order. In order to notify them of your intent, please send an e-mail to them. As a next step, they will provide the return address to have the order returned to us – the customer is then responsible for returning their item's. Please note that you must email them within the first 14 days after delivery with your intent to return, otherwise, they unfortunately cannot offer you a refund.

Note that their refund policy does not apply to special orders, such as oversized frames (i.e. frames that include plexiglass with dimensions greater than 36"x32"), oversized plexiglass (greater than 36"x32"), bulk orders, framed mirrors, etc. If a special order is damaged during delivery, they will replace these items free of charge.