How can I return an item?
If you are not completely satisfied with your purchase, refunds are welcome subject to the conditions stated in their returns policy. Guess is happy to refund for change of mind on full-priced items within 30 days of receipt of your order. Please refer to their returns policy for more details and a step-by-step guide on how to return your items to their online store or one of their physical standalone stores. For all ‘change of mind’ purchases, all items must be in the original conditions as purchased, with labels, tickets attached. You will be refunded back to your original method of payment.
When will I be charged for my order?
If your card is authorized, payment will be taken when the order is placed and you will receive an email confirming that your order has been successful.
How do I order online?
Simply click on the item you wish to buy, select the size and color required and click ‘add to bag’. You can then continue shopping and add additional items to your bag or click ‘Checkout Now’. Once you have finished selecting the items you would like to buy, click on ‘Go to checkout’ on the product page or click on the shopping bag in the top right-hand corner of the screen. To purchase a product on the website, you first need to log in, if you are already a member, Join up if you are not, or checkout as a Guest. Please note; you will need your credit card (they accept Visa, Mastercard or AMEX) or PayPal account details to place your order.
Can I change or amend my order once it’s been placed?
Yes. Please contact them soon as possible on 1800 0 GUESS.