What payment methods do you accept?
Eddie Bauer accepts all major Debit/Credit Card, and PayPal.
Do you ship Internationally?
Currently, Eddie Bauer ships within selected countries only.
How can I check the status of my order? /b]
If you are tracking a shipment to Canada placed on eddiebauer.ca, please use the tracking number that came in your shipment confirmation email and track the package.
What is Eddie Bauer return policy?
They want all their customers to be happy with their products. If you are unsatisfied with your Eddie Bauer product, you may return or exchange it in its original unworn/unused condition with proof of purchase within one year for a replacement or a full refund in the original form of payment. If you checked out using your Adventure Rewards number, they are happy to look up your proof of purchase.
How can I return the item?
Customers are invited to return their items purchased online or over the phone to their local full-price store, or by mail by creating a pre-addressed return label.
How can I cancel my order?
Please log into your account for the latest information about your order status. If your order shows that it has begun processing, your order, unfortunately, cannot be cancelled at this time. They are working to get all orders placed with standard shipping out in the promised 7-10 business day in-home window. They are also upgrading shipping on these orders at Eddie Bauer‘s expense in order to meet this timeline.