What is the payment method?
Famous Footwear accept payments through all major Credit/Debit Cards and PayPal.
Where does Famous Footwear ship?
Famous Footwear ships within the country only.
How can I track the delivery of an online order?
Please allow 2-3 business days after your order is placed for the tracking number(s) to appear for your order. To begin tracking your online purchase, please click here, then enter your order number and the shipping zip code.
How long will it take to receive my order?
For Home Delivery purchases, please allow 4-7 business days (excluding weekends and holidays) for delivery. To track your Home Delivery, click here.
Important notice: If your order was placed on an evening, weekend, or holiday, your order will not begin to process until the following business day. Please take this information into account calculating the 4-7 business day delivery time-frame.
What is your return policy?
You may return unworn merchandise to any Famous Footwear store, or by mail, within 60 days of purchase. FAMOUSLY YOU REWARDS SUPERSTAR members have 90 days to return unworn merchandise. Famous Footwear requires and electronically capture customer information from a valid state or government photo ID (see below for accepted forms of identification) for all returns/exchanges. They maintain a database of customer return activity created for the sole purpose of authorizing returns and exchanges. Famous Footwear do not share or sell the transaction information captured through this process. There is no restocking fee for returns or exchanges. For a written copy of our Return/Exchange Policy, please ask a store associate. Famous Footwear reserve the right to limit returns or exchanges regardless of receipt. Please note, defective or damaged merchandise can only be returned if it’s unworn.
Can I exchange my online purchase by mail?
Sorry, exchanges are only available in stores.
When will I receive my refund?
Refunds will be processed to the original method of payment within 10 business days after Famous Footwear has received your return. The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns. Once the return has been processed, you will receive a return email confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.