What is the payment method?
Lowe’s accepts Visa Debit, Visa, Mastercard, American Express and PayPal.
What is your shipping policy?
Lowe’s offers many different shipping and pick-up options, so you can choose which shipping method best meets your needs. They offer free shipping on orders $49 or more, some exceptions may apply.
If I order something online, can I pick it up in-store?
Lowe’s offers free in-store pick-up, by choosing the in-store pickup option when you’re checking out online. You will be notified via phone or email when your order is ready for pickup.
How can I track my order?
When your order is shipped you will receive an email confirming your shipment which contains a tracking confirmation number. You can check the status of your shipment by following the instructions included in your shipping confirmation email to track your order through the carrier’s website, contact a Lowe’s Customer Service Representative at 1-888-98-LOWES (56937), or email them at [email protected]
for a status update.
What is your return policy?
Online: They hope you love what you ordered, but if something isn’t right, let them know. If you receive an item you’re dissatisfied with, you may return it within 90 days of receipt to any Lowe’s store in Canada for a refund to your original tender within their current return policy guidelines. Bring the item(s) with a copy of your shipping confirmation email to the Returns Desk at your local Lowe’s store.