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Terms and conditions
- For full terms and conditions, please visit Michaels’s website.

Sign Up To The Newsletter For Special Offers and Promotions at Michaels.
Terms and conditions
Here are some great tips & tricks for extra savings at Michaels:
Michaels accepts all of the major Credit/Debit Card and PayPal.
Michaels ships within the US and Canada only.
All store pickup orders have the option for curbside pickup. Order your favourite supplies as store pickup, and when your order is ready, they will send you a notification email that includes a number to call for curbside assistance!
You will have the opportunity during checkout to designate an additional pickup person, and they will notify you both when the order is ready. Please note: Whoever is picking up the order will need to bring a valid driver's license or government-issued ID. For additions, after the order has been placed, simply forward your notification email to them so they can present it at the time of pickup.
Items purchased online for in-store or curbside pickup can be canceled through Track Your Order. Ship-to-home orders can only be cancelled within the first hour of being placed. Please Note: Mixed orders that contain both store pickup and ship-to-home items must be cancelled through Customer Care. They are only able to cancel the store pick-up items, and the ship-to-home portion of the order will be processed. For more information, please contact them.
Items that are picked up in-store can be returned to any Michaels. Please bring your order summary with the items that you want to return. For ship-to home orders, you have the option to either return to your local store or contact them directly to ship the items back. For return shipments, please contact them.
Michaels offers refunds on shipping charges for damaged or lost shipments.
Phone +1-800-642-4235
Email custhelp@michaels.com
Address 8000 Bent Branch Drive, Irving, Texas 75063, US