What forms of payment do you accept?
Sporting Life accepts all major Debit & Credit Card.
Do you offer free shipping?
They offer free shipping for orders over $99 before taxes. A flat-rate shipping fee of $10 (excluding tax) will be applied to orders under $99.
When can I expect to receive my order?
They are doing their best to process and ship orders out as quickly as possible. However, due to an increase in online orders, it may take up to 5 business days to receive your shipping confirmation with a tracking number.
They only offer one shipping speed: Expedited Parcel with Canada Post. Due to high volumes and the health and safety concern of their couriers, Canada-wide delivery times are delayed. It is currently normal to experience a delay between 7 to 15 business days after your order leaves their facilities. There may also be a delay of up to 7 days from the time your order leaves their facility to receive a tracking number from Canada Post. Once you receive a tracking number, please continue to track your package on www.canadapost.ca/track as delivery days may change.
Will I receive all the items in my order at the same time?
They will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in their fulfillment network.
I received a damaged item. What should I do?
If your item is damaged, please contact the Customer Care team. Please include your order number and any other helpful details. They will do what they can to find the best solution. A return or exchange may also be processed in-store at the discretion of the manager on duty. Please bring the damaged item, all packaging, and a valid receipt with you.
An item is missing from my order. What should I do?
They may have sent your order in multiple shipments. To verify, please check the shipping confirmation email and the packing slip included in the parcel. The packing slip will confirm which items you can expect to find inside. If an item is missing, please contact our Customer Care team. They will do their best to find a solution as quickly as possible.
Can I modify my order?
They cannot modify an order once it has been placed. If you would like to change your order in any way (add new items, change the mailing address, etc.), place a new one with your preferred items and/or the correct information and contact our Customer Care team to cancel your order.
Can I cancel my order?
They can only cancel orders that have not entered the shipping process. To cancel your order, please contact our Customer Care team as soon as possible.
What is your return policy?
Sporting Life offers a 60-day return period for all in-store and online purchases. Returns with a valid receipt can be made at any open location, and refunds will be issued to the original form(s) of payment. They will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. They do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or damaged. Gift cards, swimwear, and undergarments are FINAL SALE.
They also accept returns on online purchases by mail. Please see returns and Exchanges for more information regarding online purchases.